Remote Access

Tech Services

Services That Make a Difference:

Please note: Technical Services is strictly remote services.
  • System Upgrades
  • Programming Istar Clusters and Panels
  • Basic overview of Otis Elevator and setup
  • Import setup on cardholders using CSV files, LDAP or ODBC
  • Creating Operators and Privileges
  • Reports and Queries
  • Creating Events
  • Backup and Restores 
  • Personalized Service to Improve Efficiencies and Profitability
  • Comprehensive System Assessment.
  • Our Solutions program professionals will look deep inside your system to obtain critical information that will help pave the way to an efficient and effective solution deployment.

We can work with you remotely for a fast and painless upgrade process. System Migrations Technology moves fast. Our professionals will work with you to create a clear migration path from one system to another.

Our Solutions Group specialists work with you to understand the results you are looking for, and then, configure servers and anything it takes to unlock the full potential of your system.

Provide critical data in a way that makes sense for your business
  • Run reports based on your unique requirements
  • Connect with other systems within the company
  • Migrate from one security system to another

FAQ’s

  • Can you just call in for these services?
  • No, services must be quoted and scheduled ahead of time.
  • Is there a cost?
  • The cost per day $1,500 MSRP or $260 MSRP per hour (2 hours minimum). We accept credit cards from end-users or PO/credit cards from dealers.
  • Do you need an SSA in place for the customer?
  • Yes.
  • Do you need to be certified to call?
  • Yes
  • Can an end user take advantage of this service?
  • Yes, but he/she will have to contact the dealer for a quote. The dealer should be involved in all aspects of the booking and scheduling of these services.
Please note: Technical Services is strictly remote services.
Please contact Sharik Thomas proserv-aa@jci.com  for further information.