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Dealing with Difficult People


Target Group: All staff

Difficult people are everywhere. Don´t believe me? Just look in the mirror. We all come from different backgrounds and possess different values, perspectives and opinions. This workshop explores how we can gain a shared understanding, reduce conflict and collaborate with all kinds of different people. We will learn about communication styles and how to better interact with critical and confrontational and challenging mindsets. You will learn perspectives, techniques and tools for de-escalation and take time to practice these new tools to apply after the workshop.

Instructor led sessions


(To Register, or for more information,
click on a start date.)
Start Time Days Location Status
4/14/2018 8:00AM-3:30PM 1 Learning Services Center

NOTE: If an instructor-led course session is full, you can still register. You will be put on a waiting list.

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