TARGET AUDIENCE:

• DCSD Classified & Certified Employees

DESCRIPTION:

When people in an organization are communicating effectively, they are informed and able to participate, contribute and add value to their jobs and the organization.
Communicating and Listening is designed to equip employees with the skills they need to communicate clearly and listen carefully.
These issues will be addressed:

•Is communication within your organization clear and concise?
•Do people sometimes feel as though they are receiving mixed messages?
•Is miscommunication sometimes the fault of poor listening techniques?

This course will assist participants:

•Send and receive clear, accurate messages.
•Assess their listening skills and practice effective listening techniques.
•Manage internal and external distractions that can interfere with communication.
•Manage the nonverbal messages that they send and receive.
•Match the appropriate method of communication to their messages.
         

PLEASE NOTE: