LFR-SS: Defusing Emotionally Charged Situations™
| Classified Cumulative Skills Block = |
3 Hrs |
| CDE Re-Licensure Credit = |
N/A |
| Knowledge Level Advancement = |
N/A |
- TARGET AUDIENCE:
- Classified Support Staff Employees
- DESCRIPTION:
Leadership for Results by Support Staff (LFR-SS) SERIES is a systematic approach to leadership development from the ground up. Until people take action, goals and strategies are nothing but words. Results come from individuals, equipped with the right skills, energized to do the right activities at the right time. People deliver results…
Leadership for Results by Support Staff (LFR-SS) training can help every employee in all stages of their work:
- Contribute and communicate effectively
- Feel valued and capable in their jobs
- Build collaboration, personal initiative and trust
- Develop their ability to manage situations
- Understand their role in the big picture of organizational success
LFR-SS: Defusing Emotionally Charged SituationsTM
To succeed at work, employees need to understand what tends to set them off and possess skills for cooling down tense situations.
This training helps participants explore the consequences, for themselves and others, of allowing emotions to get the better of them. Then they work together to identify their individual "hot buttons" and develop appropriate coping strategies. They also consider and apply quidelines for handling others who may be out of control emotionally, and for moving the conversation toward calm, rational problems solving. Participants come up with their own reminders of key techniques and plan for application of the skills they´ve learned.
- If you have questions about this course content or prerequisites, please contact the instructor(s) or "Contact" person listed.
- If you have questions about registration or transcripts, please contact Staff Development office.
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