Instructional Hours= 5 Hours

= 1 Module

TARGET AUDIENCE:

• DCSD Classified & Certified Employees

DESCRIPTION:

When people in an organization are communicating effectively, they are informed and able to participate, contribute and add value to their jobs and the organization.
Communicating and Listening is designed to equip employees with the skills they need to communicate clearly and listen carefully.
These issues will be addressed:

•Is communication within your organization clear and concise?
•Do people sometimes feel as though they are receiving mixed messages?
•Is miscommunication sometimes the fault of poor listening techniques?

This course will assist participants:

•Send and receive clear, accurate messages.
•Assess their listening skills and practice effective listening techniques.
•Manage internal and external distractions that can interfere with communication.
•Manage the nonverbal messages that they send and receive.
•Match the appropriate method of communication to their messages.
         

 

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PLEASE NOTE:

 

If you have questions about this course content or pre-requisites, please contact the instructor(s) or "Contact" person listed. Course Contact: Peggy Mueller 720-384-3279,peggy.mueller@dcsdk12.org If you have questions about registration or transcripts, please contact the Staff Development office.

Classified Cumulative Skills Block =	3 Hrs
CDE Re-Licensure Credit =	N/A
Knowledge Level Advancement =	N/A

TARGET AUDIENCE:

Classified Support Staff Employees

DESCRIPTION:

Leadership for Results by Support Staff (LFR-SS) SERIES is a systematic approach to leadership development from the ground up. Until people take action, goals and strategies are nothing but words. Results come from individuals, equipped with the right skills, energized to do the right activities at the right time. People deliver results…

Leadership for Results by Support Staff (LFR-SS) training can help every employee in all stages of their work:

• Contribute and communicate effectively
• Feel valued and capable in their jobs
• Build collaboration, personal initiative and trust
• Develop their ability to manage situations
• Understand their role in the big picture of organizational success

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LFR-SS: Defusing Emotionally Charged Situations^TM

To succeed at work, employees need to understand what tends to set them off and possess skills for cooling down tense situations.

This training helps participants explore the consequences, for themselves and others, of allowing emotions to get the better of them. Then they work together to identify their individual "hot buttons" and develop appropriate coping strategies. They also consider and apply quidelines for handling others who may be out of control emotionally, and for moving the conversation toward calm, rational problems solving. Participants come up with their own reminders of key techniques and plan for application of the skills they´ve learned.

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If you have questions about this course content or prerequisites, please contact the instructor(s) or "Contact" person listed.   If you have questions about registration or transcripts, please contact Staff Development office.

           LFR-SS: Speaking to Influence Others^™ [A]

Classified Cumulative Skills Block =	6 Hours
Certified Skills Block =	N/A
CDE Re-Licensure Credit =	N/A
Knowledge Level Advancement =	N/A

Leadership for Results by Support Staff (LFR-SS) SERIES is a systematic approach to leadership development from the ground up. Until people take action, goals and strategies are nothing but words. Results come from individuals, equipped with the right skills, energized to do the right activities at the right time. People deliver results…

Leadership for Results by Support Staff (LFR-SS) training can help every employee in all stages of their work:

• Contribute and communicate effectively
• Feel valued and capable in their jobs
• Build collaboration, personal initiative and trust
• Develop their ability to manage situations
• Understand their role in the big picture of organizational success

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LFR-SS: Speaking to Influence Others^™

Course participants will learn speaking techniques and strategies that achieve results by gaining the attention, ensuring the understanding, and influencing the actions of other people. While new technologies provide a variety of ways to quickly share information with others, there is still no substitute for speaking when trying to sell an idea, make a point, or persuade others to take action. Speaking clearly, concisely, and convincingly is especially important in today’s fast-paced work environment, where people are continually bombarded with competing requests for their attention. This class shows participants how to organize and deliver one’s ideas to get results in such an environment.

Participants will learn how to:

Organize their thoughts with a focus on addressing the needs of listeners and achieving objectives.

Encourage desired action by delivering their messages clearly and concisely.

Handle resistance by responding to listeners’ ideas, opinions, and concerns.

Ensure that ideas are acted on by developing concrete follow-up plans.

Share ideas for workplace improvements and innovations geared toward better results.

This course is designed for SUPPORT STAFF.

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If you have questions about this course content or pre-requisites, please contact the instructor(s) or "Contact" person listed.   If you have questions about registration or transcripts, please contact Staff Development office.

           Working Through Conflict

Instructional Hours= 5 Hours

= 1 Module

TARGET AUDIENCE:

• DCSD Classified & Certified Employees

DESCRIPTION:

In "Working Through Conflict," participants learn how to manage conflict by dealing with differing ideas, interests, or perceptions. When differences cause people to become angry and closed-minded, the resulting conflict has a negative effect on quality, productivity, cooperation, and communication. Through skill practice, participants learn:

• How words and actions can trigger conflict
• How to de-escalate heated situations with a focus on Key Principles
• The benefits and drawbacks of using "resist, retreat, and resolve" techniques to handle conflict

 

Topics will include:

• Approach conflict as a process.
• Reduce the potential cost of conflict to you and your organization.
• Minimize the negative consequences of unresolved differences.
• Improve productivity by effectively handling conflict on and off the job.

         

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PLEASE NOTE:

 

If you have questions about this course content or pre-requisites, please contact the instructor(s) or "Contact" person listed. Course Contact: Kathy Leeser 303-945-5768,kathy.leeser@dcsdk12.org If you have questions about registration or transcripts, please contact the Staff Development office.